General Terms and Conditions of Sale

We value the trust you place in RAOS and take your rights very seriously. These General Terms and Conditions of Sale will clarify your legal rights during your visit and purchases on the RAOS Online Bookshop website.

By accessing the RAOS Online Bookshop website (, you agree to a lawful commitment and to complying with the provisions and conditions below. These General Terms and Conditions apply to all RAOS orders to the exclusion of any other general terms and conditions.

Publications offered on the RAOS Online Bookshop website

All publications offered by RAOS are described as fully as possible in good faith. The offers and prices are valid on the date they are offered on our website and for the period referred. The posted prices include VAT.

RAOS shall not be held liable for any (printing) errors appearing in its offers.

We offer our publications on our website until our supply is depleted. It may happen that a publication is out of stock; in which case we will inform you as soon as possible and you have the right to decide to cancel your order.

RAOS shall not be held liable for any losses incurred as a result of the unavailability of a publication.

Agreement between you and RAOS

The receipt by RAOS of your order confirmation on its Online Bookshop website constitutes a valid agreement between you and RAOS.

However, RAOS may decide to subject the validity of the agreement to other conditions, in the event, for example, of major orders or deposits, orders placed by minors or if previous orders have not been paid.

Damaged or lost parcels

In compliance with the law on trade practices, losses/damages are charged to the seller. To this end you are to inform us within an acceptable period (3 weeks) after having received a shipment confirmation via e-mail. RAOS reserves the right to reject your request if it does not reach us within this period. Please send your notice of non-receipt to our person in charge of the library.

Your right to return the order within 7 days of receipt

The Belgian law on trade practices and the information and protection of consumers of 14 July 1991 allows the purchaser to inform the seller that they have decided not to proceed with purchase (Contact form) within 7 working days of receipt of the item. The goods must follow (unopened) within an acceptable period after this announcement (e.g., 3 working days).

If you wish to return a publication because you have changed your mind, you can do so within 7 days of receipt. We will refund your order as soon as we have received the returned publication. You will have to pay for the shipping fees to return the publication.

If the publication you receive is different from the publication ordered, or if it arrives damaged, please return it within 7 days of receipt. Upon receipt of the returned publication , we will refund your order as well as your shipping fees. Only the shipping charges for the return via regular post will be refunded.

RAOS reserves the right to reject returned items or refuse a refund if the publications have been damaged by the customer.

Delivery of your item

The place of delivery is that indicated on your order.

RAOS will do its best to ensure that you receive your order as soon as possible and as far as possible the day itself of payement receipt.


Your order must be paid before RAOS sends your parcel. If you paid your order but did not receive any notification within a reasonable delay, contact the person in charge of the bookshop.

Rejection of responsibility and limitation of liability

RAOS cannot guarantee that will operate uninterruptedly or perfectly. RAOS does not provide guarantees with respect to the results potentially obtained by using, or to the accuracy or reliability of the information gleaned through

This website is made available by RAOS on an "as is" and "as available" basis. RAOS does not make statements or does not provide any guarantees, clearly or implicitly, in connection with the operation of the website, information, content or publications shown on this website.

All RAOS offers are free of obligations and valid while supplies last. RAOS expressly reserves the right to change the prices.

Insofar as allowed by law, RAOS declines any guarantee, clearly or implicitly, including but not limited to implicit guarantees or saleability and suitability for a specific purpose. RAOS shall not be held liable for any damage resulting from the use of its website, including but not limited to direct, ensuing or indirect losses.

Applicable legislation and competent jurisdiction

Belgian law applies. The courts of the judicial district of Brussels shall be solely competent in the event of disputes.

Language of the agreement

RAOS is available in Dutch, French and English. You can make your choice by clicking on a language on the RAOS Online bookshop homepage in the right column. The language you choose is also the language used for the transactions and any further communication between you and RAOS.

Nederlands English Français
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